Employee Training conducted for Y2023

The Pag-IBIG Fund Human Resources Development Department was able to facilitate 74 webinar training programs, for the benefit of 2,590 participants from various Pag-IBIG Fund offices and operating units nationwide. The training programs which consisted of (a) Leadership Programs, (b) Core Competency Programs, (c) Functional Competency Programs, (d) Continuing Development Programs, (e) Customer Service Programs, and (f) Special Programs, were custom-fit to ensure that Pag-IBIG Fund employees adapt to the industry’s best practices and are well-equipped with the skills they need to provide service excellence to the members and stakeholders. To see full details on employee training and development programs, click here.

The webinars were conducted through online platforms, such as Zoom, to ensure the safety of all participants.

March | 2023

Programmed Training No. of Pax
B1: Training on Mastering the Art of Follow-through for Leaders 28

April | 2023

Programmed Training No. of Pax
B2: Training on Mastering the Art of Follow-through for Leaders 30
B1: Training on Building and Exuding a Professional Image 28
B1: Training on the Ultimate CEO: Essential Skills, Practices & Leaders Competencies 21
B1: Webinar on Knowing My Organization and Focusing on Customers for Backroom and General Staff 37

May | 2023

Programmed Training No. of Pax
B1: Webinar on Positive Leadership 34
B1: Shaping and Reshaping My Organization: Where Service Excellence Begins 28
B1: Training on Coaching for Excellence 29
B2: Training on Building and Exuding a Professional Image 27
B2:Training on Coaching for Excellence 34
B2: Webinar on KMO and FOC for Backroom and General Staff 37
B1:Training on Fraud and Forgery Detection and Prevention 31
B2:Training on Fraud and Forgery Detection and Prevention 30

June | 2023

Programmed Training No. of Pax
B2: Shaping and Reshaping My Organization: Where Service Excellence Begins 24
B2: Training on Focusing on Customers: Reinforcing a Customer Centered Service 28
B2: Training on Focusing on Customers: Reinforcing a Customer Centered Service 30
B2: Webinar on Positive Leadership 29
B1: Webinar on Knowing My Organization and Focusing on Customers for Frontliners 36
B3: Training on Fraud and Forgery Detection and Prevention 31

July | 2023

Programmed Training No. of Pax
B3: Training on Coaching for Excellence 29
B3: Training on Focusing on Customers: Reinforcing a Customer Centered Service 35
B4: Training on Fraud and Forgery Detection and Prevention 31
B4: Training on Coaching for Excellence 34
B3: Training on Building and Exuding a Professional Image 30
B5:Webinar-Workshop on Basic Records & Archives Management 81
B3: Webinar on KMO and Focusing on Customers for Backroom and General Staff 35

August | 2023

Programmed Training No. of Pax
B1: Training on Root Cause Analysis 24
B4: Training on Focusing on Customers: Reinforcing a Customer Centered Service 31
B6: Webinar-Workshop on Basic Records and Archives Management 152
New Employees Onboarding (NEO) Program 29
B4: Training on Building and Exuding a Professional Image 26
B1: Training on Business Communication and Office Administration 31
B1:Training on Managing Difficult Situations & Escalation Strategies for Better Customer Service Experience 12
B5: Training on Focusing on Customers: Reinforcing a Customer Centered Service 30
B1: Webinar-Workshop on Records Disposition Administration 86

September | 2023

Programmed Training No. of Pax
B2: Training on Root Cause Analysis 34
B6: Training on Focusing on Customers: Reinforcing a Customer Centered Service 32
B2: Training on Managing Difficult Situations & Escalation Strategies for Better Customer Service Experience 32
B3: Shaping and Reshaping My Organization: Where Service Excellence Begins 32
B2: Webinar-Workshop on Records Disposition Administration 53
2023 Lawyers' Conference 32
B3: Webinar-Workshop on Records Disposition Administration 54
B2: Webinar on Focusing on Customers for Frontliners 35

October | 2023

Programmed Training No. of Pax
B4: Shaping and Reshaping My Organization: Where Service Excellence Begins 29
B5: Training on Fraud and Forgery Detection and Prevention 34
B1: Webinar on Fund Core Values and Standards of Conduct 30
B3: Training on Managing Difficult Situations & Escalation Strategies for Better Customer Service Experience 30
B4: Webinar-Workshop on Records Disposition Administration 53
B1: Training on RA 9184 & Its 2016 Revised IRR 39
B2: Webinar on Fund Core Values and Standards of Conduct 30
B3: Webinar on Fund Core Values and Standards of Conduct 32
B2: Training on RA 9184 & Its 2016 Revised IRR 31
B1: Webinar on Effective Customer Communication Skills for Better Customer Experience 31
B1: Training on Effective Presentation Skills for Division Heads 32
B1: Webinar on Enhancing Accuracy and Attention to Details 26
B1: Webinar on Focusing on Customers for Backroom and General Staff 31
B3: Training on RA 9184 & Its 2016 Revised IRR 73
B1: Webinar on Adjusting to Change: Inviting Feedback and Embracing Change 31
B2: Training on Effective Presentation Skills for Division Heads 28
2023 HR Summit 74
B2: Webinar on Enhancing Accuracy and Attention to Details 27

November | 2023

Programmed Training No. of Pax
B3: Webinar on Positive Leadership 25
B6: Webinar on Fraud and Forgery Detection and Prevention 33
B3: Training on Root Cause Analysis 31
B2: Webinar on Adjusting to Change: Inviting Feedback and Embracing Change 32
B2: New Employee Orientation Program 29
B1: Webinar on Embracing Technology: Advanced Excel Workshop 44
B1: Webinar on Managing Service Delivery Performance & SLAs 35
B4: Webinar on Positive Leadership 31
B2: Webinar on Embracing Technology: Advanced Excel Workshop 41
B2: Webinar on Managing Service Delivery Performance & SLAs 35
B2: Webinar on Effective Customer Communication Skills for Better Customer Experience 30

December | 2023

Programmed Training No. of Pax
B1: Leadership Skills Training Program 13
B2: Leadership Skills Training Program 33