8-724-4244 (8-Pag-IBIG) - 24/7 Call Center operation. Rest assured that we shall carefully evaluate your concerns and shall respond to you immediately. Likewise, we shall give your complaints considerable attention according to the following:
|Duration||Nature of Concern|
|3 Working Days||Simple queries (General Information) ; Complaints|
|10 Working Days||Complex Queries (Policy and Loan-related queries, queries that require coordination with other Pag-IBIG Offices; Grave complaints|
|1 Hour||Pag-IBIG Hotline Queries|
Letters may be sent to Members Relations Department (MRD):
2nd Flr, JELP Business Solution Center, 409 Shaw Boulevard, Brgy. Addition Hills, Mandaluyong City, Philippines
You may also send your letters directly to the concerned Pag-IBIG Branch or Department, addressed to the Office of the Manager.