Maintenance on Branch Locator is ongoing.

Concerns and/or complaints will be handled in compliance with the 3-7-20 processing time per RA 11032 (Ease of Doing Business and Efficient Government Service Delivery Act of 2018).

3 Working Days for simple concerns

7 Working Days for complex concerns

20 Working Days for highly technical concerns and complaints

Pag-IBIG Committee on Anti-Red Tape (CART)