8-724-4244 (8-Pag-IBIG) - 24/7 Call Center operation. Rest assured that we shall carefully evaluate your concerns and shall respond to you immediately. Likewise, we shall give your complaints considerable attention according to the following:

Duration Nature of Concern
3 Working Days Simple queries (General Information) ; Complaints
10 Working Days Complex Queries (Policy and Loan-related queries, queries that require coordination with other Pag-IBIG Offices; Grave complaints
1 Hour Pag-IBIG Hotline Queries


Letters may be sent to Members Relations Department (MRD):

2nd Flr, JELP Business Solution Center, 409 Shaw Boulevard, Brgy. Addition Hills, Mandaluyong City, Philippines

You may also send your letters directly to the concerned Pag-IBIG Branch or Department, addressed to the Office of the Manager.