The Member Relation Dept.

2nd Floor, JELP Building, 409 Addition Hills,
Shaw Boulevard, Mandaluyong City.

You may also send your letters directly to the concerned Pag-IBIG Branch, addressed to the Office of the Manager.

Please accomplish the Member Care Feedback Form (HQP-PRF-002)

You can drop the accomplished form/s in the Suggestion / Complaint Boxes provided during your visit.

Offices (CHQ, HOUSING)
National Capital Region
Luzon Branches
Visayas Branches
Mindanao Branches
Overseas Post

View HDMF Shaw in a larger map
For your immediate concerns you may also reach us at :

724-4244 (Pag-IBIG) - 24/7 Call Center operation. Rest assured that we shall carefully evaluate your concerns and shall respond to you immediately. Likewise, we shall give your complaints considerable attention according to the ff:


Nature of Concern
3 Working Days
  • Simple queries (General Information)
  • Complaints
10 Working Days
  • Complex Queries (Policy and Loan-related queries, queries that require coordination with other Pag-IBIG Offices.
  • Grave complaints
1 Hour
  • Pag-IBIG Hotline Queries

Servicing counters are located in all our NCR/Regional branch offices. In the NCR, you can relay your provident-related concerns to the Pag-IBIG Branch maintaining your records. Meanwhile, your housing-related concerns can be addressed by the Pag-IBIG Housing Operations Sector, which is located at the : JELP Building, 409 Addition Hills, Shaw Boulevard, Mandaluyong City.

If you are based in the region, you visit the branch maintaining your contributions and housing loan records.

You may also Email us at

You will receive a confirmation message acknowledging that we received your email.