Pag-IBIG FUND HOTLINE
8-724-4244 (8-Pag-IBIG) - 24/7 Call Center operation. Rest assured that we shall carefully evaluate your concerns and shall respond to you immediately. Likewise, we shall give your complaints considerable attention according to the following:
| Duration | Nature of Concern |
| 3 Working Days | Simple queries (General Information) ; Complaints |
| 10 Working Days | Complex Queries (Policy and Loan-related queries, queries that require coordination with other Pag-IBIG Offices; Grave complaints |
| 1 Hour | Pag-IBIG Hotline Queries |